The Brit Boat Terms and Conditions
In these conditions, “we”, ‘’us’’, refers to The Brit Boat (the trading name of Radical Entertainment Ltd) and in respect of cruises provided to you. And “you”, ‘’your’’ refers to the customer.
These Terms and Conditions of booking cover all direct bookings with us.
1. Embarkation requirements
1.1 The Brit Boat reserves the right to alter your booking time or date should the minimum passenger numbers not be reached thirty minutes before departure.
1.2 Passengers should arrive at the pier of embarkation no more than 15 minutes before scheduled departure you will not be eligible for rescheduling or a refund in the event of being late for a scheduled departure.
2. Tickets – General
2.1 All prices on our website are quoted in Pounds Sterling.
2.2 Once purchased tickets are non-refundable.
2.3 You must have a paper or e ticket, which is valid, fully paid and available for inspection for the journey being made. You must use it in accordance with these conditions and it must be handed in prior to embarkation or be visible and capable of being scanned on an electronic device. All tickets remain our property and you must return it to us once you have finished using it if we so request.
2.4 You must have your ticket ready for inspection at any time during your journey and you must hand it over for examination if asked to by a member of our crew, Police Officer or any other authorised person.
2.5 Whilst we try to ensure that all information displayed on our web-sites, particularly times and prices, is accurate it is possible that errors may occur. If we discover an error in the price of a ticket you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. If we are unable to contact you for any reason, we reserve the right to treat the purchase as cancelled.
2.6 Tickets are for specified sailings and notwithstanding that we cannot guarantee to run any particular service, a valid ticket ensures that there is space for manifested passengers. In exceptional circumstances, should we for unforeseen reasons not be able to operate a service we will contact you as early as possible.
3. Replacement tickets, Refunds and Compensation
3.1 If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.
3.2 We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.
3.3 Refunds will not be granted other than in the circumstances described above.
3.4 No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made by email or by using the contact form and be accompanied by the booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refunds cannot be authorised or transacted by any other means.
3.5 Any refunds agreed will be made entirely at our discretion and without prejudice.
3.6 We reserve the right to withdraw any ticket at any time although we will not do this without good reason.
4.1 All purchased tickets are for specific dates and times. Bookings made for less than ten people can be amended as long as three working days’ notice is given.
4.2 Any bookings made for eleven to twenty people can be amended provided at least seven working days’ notice is given.
4.3 Bookings for twenty one to fifty five people can be amended provided at least fourteen working days’ notice is given.
4.4 Bookings for over fifty six people can be amended provided at least a twenty-eight working days’ notice is given.
5. Suspected Fare Evasion and ticket tampering
5.1 If we think that you have used or tried to use any ticket to defraud us we may cancel the ticket and not re-issue it. If this happens you will forfeit the right to any refund for the unused portion. If sufficient grounds exist for us to believe that you have attempted to defraud us, then we may instigate legal proceedings against you.
5.2 Your ticket is invalid if we believe that it has been tampered with deliberately, or if it is damaged to such an extent that it cannot be read. In the case of suspected tampering, we will not replace it and you must surrender the ticket if asked so to do by a member of our staff.
6.1 In order to avoid accidents and for the health, safety and comfort of our passengers no wheelchairs will be allowed to obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.
6.2 If you use a wheelchair, you must have enough helpers to enable you to make your journey safely including embarking and disembarking the vessel. Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels.
6.3 If you do need a carer or any other attendant you must have valid tickets for all concerned and all passengers must be able to board safely and promptly by themselves or with the aid of a carer.
7. Lost Property
7.1 If you find any unattended property on our vessels or facilities, do not touch it but please alert a crew member immediately.
7.2 If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.
7.3 We will not be responsible for any delay in returning property left on our vessels.
7.4 It is your responsibility to collect lost property. If you request that such property is sent to you and we agree to make such arrangements this is on condition that you are responsible, in advance, for any costs incurred.
8.1 From time to The Brit Boat or other authorised parties will carry out photography and/or video recording and/or other forms of monitoring on or in the vicinity of the vessels which may feature visitors. By purchasing a ticket you are deemed to have accepted these Terms and Conditions and thus you agree for us or a third party authorised by us, to use these images at any time now or in the future. You also agree that the copyright and intellectual property appertaining to such images remain with The Brit Boat or an authorised third party.
9. Health & Safety
9.1 For your own safety and the safety of others, you must follow instructions given by our crew when embarking/disembarking or on board any of our vessels. Instructions or advice contained in on-board safety notices should be followed.
9.2 For safety reasons you must not smoke (except in designated smoking areas) on our vessels or any facilities controlled or used by us.
9.3 For safety reasons you must not use roller skates, roller blades, hoverboards, skateboards or any equipment of a similar nature on our vessels or any facilities controlled or used by us.
9.4 Passengers should consider themselves to be sufficiently medically fit to undertake any journey for which they have a ticket. If there is any doubt potential passengers should seek medical advice before booking.
9.5 On some vessels, tables and chairs are fixed and cannot be moved. Larger or less mobile passengers may not be able to access such seating.
10.1 The Captain may refuse to carry any passengers, or direct any passenger to disembark, where the behaviour of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.
11. Liability & Limitation
11.1 The liability for death or personal injury arising from negligence of the boat operator shall be vested with them.
11.2 We shall not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage unless such loss or damage is caused by the negligence of the crew (including the Master) on board the vessel.
11.3 Passengers are advised to limit valuables and property brought on board to that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.
11.4 The Brit Boat cannot be held responsible for any disruption to services in the event of responding to instructions from third parties including, but not limited to, the MCA, PLA and any Emergency Services.
11.5 The Brit Boat cannot be held responsible for any cancellations or delays or other losses arising from weather conditions, tides, acts of God, strikes, terrorism, acts of third parties or other matters beyond the control of The Brit Boat.
11.6 We reserve the right, when necessary and without notice, to alter timetables or re-route vessels for reason of safety or to stop them visiting a pier. Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.
12. Customer Comments and Feedback
12.1 Any passenger complaints should be made within fourteen days of the event.
Should you need to discuss any elements of your cruise, please send a detailed written account to our Customer Service Team including your booking reference number
13. Law & Jurisdiction
13.1 In the event of any dispute or claims between The Brit Boat and any passenger (s) which cannot be resolved by agreement then the parties agree that any such dispute shall be decided by English law.
13.2 The parties agree that any dispute shall be resolved by the English courts which shall have exclusive jurisdiction.